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March 2011
Reporting a Channel Issue is Now Easier!
We have created a new way for customers to report channel issues. If you're experiencing pixelating, fuzzy pictures, sound issues or anything else that is disrupting your TV viewing please report the issue.

You can go to our website and click on the "Report Channel Issue" menu item, fill out the required form, hit send and you're done. Our technicians will then review your report, correct the issue and contact you back with the results. It's quick, easy and by using the form it assures that our support team receives all the required information needed to properly diagnose the problem.
In This Issue...
Online Channel Reporting Form
Pay-Per-View This Month
Sign Up For Electronic Billing
FSN Officially ROOT Sports
Did you know?
Pay-Per-View This Month

Showing on Pay-Per-View this month:

127 Hours
The Fighter
Due Date
Black Swan
Love & Other Drugs
Burlesque
The Switch

Tune to the 300's and order with your remote today!
For complete listings & trailers click here or tune to ch. 313 to watch previews

Sign Up For Electronic Billing - It's Easy!
To set up your Electronic Billing you will need to know these few things to simplify getting set up online.

Security Code: call Falcon Broadband to receive
Account Name as it appears on your bill
Account Number: using your full account number including zeros
Username:
-Usernames are case sensitive
-They must be 6-16 characters
-Cannot contain spaces or special characters
Password: must include lower & upper case letters and also numbers and it must be at least 8 characters long
Email Address: you will receive a confirmation email that your payment was received or notices of any changes to your account.
Security questions must be answered

Signing up for Ebill doesn't mean you have to pay online, you can still pay by check or use the online payment option. Being on Ebill means you won't receive a bill in the mail anymore but instead will receive an email when your bill is ready to be viewed online. If you wish to have a paper copy of your invoices, you have the option to print copies through the Ebill system. Best of all, you will not be charged the $1.50 paper bill fee required for printing & postage costs.
Effective April 1st - FSN Becomes ROOT Sports
FSN Rocky Mountain, FSN Pittsburgh and FSN Northwest will introduce a new brand identity to become ROOT Sports in Spring 2011. The ROOT Sports brand has been in research and development for more than a year and represents the company's mission to serve its regional sports fans and team partners.

The ROOT Sports logo will be gradually introduced in to the Northwest, Pittsburgh and Rocky Mountain markets through off-channel and promotional efforts effective immediately while the on-air transition will take place at the start of the 2011 Major League Baseball season.

FSN Rocky Mountain has telecast rights to the Colorado Rockies, Utah Jazz, University of Colorado, University of Denver, as well as Big 12 football and women's basketball, Pac-10 football and basketball and ACC basketball all shown on channels 61 & 512.
Did you know?
Need a printable channel lineup card? Or want to learn more about your remote?
Click here.
Report a channel issue
Click here.
Take our 30 second customer survey
30 Second Survey

Send us your suggestions
We want to know what you want to read about in upcoming issues. Send your suggestions to info@falconbroadband.net
 
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